Cancellation & Return Policy
Last updated: September 11, 2026
At Sona Farm, we carefully select, pack, and dispatch our products to ensure they reach you in good condition. We understand that sometimes you may need to cancel an order or report an issue with a product. Our policy is designed to make the process simple and clear.
1. Order Cancellation
You may request cancellation of your order before it has been dispatched.
To request a cancellation, please contact us as soon as possible with your order number.
Once an order has been dispatched, cancellation may no longer be possible.
If the cancellation request is accepted before dispatch, any eligible refund will be processed to the original payment method.
2. Returns
Due to the nature of our products, we generally do not accept returns of food, grocery, grains, pulses, or fresh farm produce once they have been delivered.
This includes products such as:
- Bansi Wheat
- Khapli Wheat
- Sinhore Wheat
- Toor Dal
- Moong Dal
- Harbhara Dal
- Kesar Mango
- Sweet Lime
However, if you receive a wrong, damaged, spoiled, or defective product, please contact us and we will review the issue and provide an appropriate resolution.
3. Damaged or Incorrect Products
If your order arrives damaged, leaking, spoiled, or contains an incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Clear photographs of the package/product
- A photograph of the shipping label, if applicable
- A brief description of the issue
This information helps us investigate the issue quickly.
Depending on the circumstances, we may offer a replacement, refund, or another suitable resolution.
4. Fresh & Seasonal Products
Products such as Kesar Mango and Sweet Lime are natural and seasonal products.
Because they are fresh farm produce, there may be natural differences in:
- Size
- Shape
- Colour
- Texture
- Ripeness
- Taste
These natural variations are not considered defects.
If you receive fresh produce that is significantly damaged or spoiled upon arrival, please contact us with photographs as soon as possible so that we can review the issue.
5. Refunds
If your refund is approved, the refund will generally be processed to the original payment method used for the order.
The time taken for the amount to appear in your account may vary depending on your bank, payment provider, or card issuer.
Shipping charges, if any, may not be refundable unless the issue was caused by an error on our part.
6. Exchanges
We generally do not offer exchanges for food, grocery, or fresh farm products.
If you receive a wrong, damaged, spoiled, or defective product, please contact us and we will assess the situation and provide a suitable solution.
7. Non-Returnable Products
For safety, hygiene, and quality reasons, the following types of products are generally non-returnable:
- Food products
- Wheat and grains
- Pulses and dals
- Fresh fruits
- Opened or used products
- Products damaged after delivery due to improper storage or handling
8. Incorrect Address or Delivery Information
Please make sure that your delivery address, phone number, and other order details are correct before placing your order.
Sona Farm may not be responsible for failed delivery or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
9. How to Contact Us
For cancellation, return, refund, or product-related issues, please contact us with your order details.
Sona Farm
Bansilal Nagar, Sudarshan Bunglow,
Chhatrapati Sambhajinagar, 431005, India
Phone: +91 88888 88888
Email: support@sonafarm.com
Please include your Order Number in your message so that we can assist you more quickly.
Our Promise
We want you to have a good experience with Sona Farm. If there is an issue with your order, please reach out to us and we will do our best to resolve it fairly and promptly.
