Terms and Conditions

Last updated: September 11, 2026

Welcome to Sona Farm. These Terms and Conditions govern your use of our website and the purchase of products through our online store. By accessing or using our website, you agree to these Terms and Conditions.

Please read them carefully before placing an order.

1. About Sona Farm

Sona Farm provides farm-sourced and natural food products through its online store. Our products may include grains, wheat varieties, pulses, dals, and seasonal fresh produce.

Product availability may vary depending on season, harvest, stock, and location.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unauthorized activities
  • Attempt to interfere with the operation or security of the website
  • Copy or reproduce website content without permission
  • Provide false or misleading information while placing an order
  • Use the website in a way that may harm Sona Farm or other customers

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, weights, and other information displayed on the website are accurate.

However, natural farm products may have variations in:

  • Size
  • Shape
  • Colour
  • Texture
  • Appearance
  • Taste

Such variations may occur due to natural, seasonal, or agricultural conditions.

Product images are provided for general representation and may not always exactly reflect the product you receive.

4. Product Availability

All products are subject to availability.

A product displayed on the website may become unavailable due to changes in stock, harvest, seasonal availability, or other circumstances.

If an ordered product becomes unavailable, we may contact you regarding the order and may offer an alternative, cancellation, or refund where applicable.

5. Prices

All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

We reserve the right to change product prices, offers, discounts, or promotions at any time.

Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

6. Orders

When you place an order, you agree to provide accurate and complete information, including:

  • Full name
  • Contact number
  • Email address
  • Billing address
  • Shipping address
  • Payment information where required

After placing an order, you may receive an order confirmation.

An order confirmation does not necessarily guarantee that the order can be fulfilled. Orders may be cancelled in certain circumstances, including product unavailability, pricing errors, payment issues, or suspected fraudulent activity.

7. Payment

Payments may be processed through third-party payment gateways available on our website.

You agree to provide valid payment information and authorize the applicable payment provider to process your transaction.

Sona Farm does not guarantee the availability or uninterrupted operation of any third-party payment service.

8. Shipping and Delivery

We aim to process and dispatch orders within the time mentioned in our Shipping Policy.

Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, holidays, seasonal demand, and other circumstances.

For complete information, please refer to our Shipping Policy.

9. Cancellation, Returns and Refunds

Cancellation, return, replacement, and refund requests are subject to our Cancellation & Return Policy.

Due to the nature of food and fresh farm products, certain products may not be eligible for return.

If you receive a damaged, incorrect, defective, or spoiled product, please contact us with the relevant order details and photographs so that we can review the issue.

10. Fresh and Seasonal Products

Some Sona Farm products may be fresh or seasonal.

Fresh produce such as fruits may naturally vary from one batch to another. Ripeness, colour, size, texture, and appearance can differ depending on harvesting and natural growing conditions.

We aim to provide products that meet our quality standards at the time of dispatch.

11. Intellectual Property

All content available on the Sona Farm website, including:

  • Logo
  • Brand name
  • Text
  • Product descriptions
  • Photographs
  • Graphics
  • Website design
  • Videos
  • Other original content

is owned by or licensed to Sona Farm and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

12. Third-Party Services and Links

Our website may use third-party services such as payment gateways, shipping providers, analytics services, or other technology providers.

The website may also contain links to third-party websites.

Sona Farm is not responsible for the content, availability, or privacy practices of third-party websites or services.

13. Promotions and Discounts

Promotional offers, discount codes, bundles, and other offers may be subject to additional terms.

Unless specifically stated otherwise:

  • Offers cannot be exchanged for cash.
  • Promotional codes may have expiry dates.
  • Some products may be excluded from promotions.
  • Multiple discount codes may not be combined.

Sona Farm reserves the right to modify or withdraw promotional offers at any time.

14. Limitation of Liability

Sona Farm will make reasonable efforts to provide accurate product information and reliable services.

However, to the extent permitted by applicable law, Sona Farm will not be responsible for losses or delays resulting from circumstances beyond our reasonable control, including courier delays, natural events, weather conditions, technical failures, or interruptions caused by third-party services.

15. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our products, services, website, or applicable requirements.

The updated version will be posted on this page with a revised Last updated date.

16. Governing Law

These Terms and Conditions shall be governed by the applicable laws of India.

Any disputes relating to these Terms or your use of the Sona Farm website shall be subject to the jurisdiction of the appropriate courts in India.

17. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Sona Farm
Bansilal Nagar, Sudarshan Bunglow,
Chhatrapati Sambhajinagar, 431005, India

Phone: +91 88888 88888
Email: support@sonafarm.com

By using the Sona Farm website or placing an order, you acknowledge that you have read and agreed to these Terms and Conditions.