Shipping Policy

Last updated: September 11, 2026

At Sona Farm, we carefully pack every order so that our products reach you in good condition. We currently offer shipping across India, subject to serviceability at your location.

1. Shipping Availability

  • We currently ship orders across India.
  • International shipping may be available for selected locations and products.
  • Shipping availability may vary depending on the delivery address, product type, and courier serviceability.

2. Free Shipping

Free shipping is available within India on orders above ₹4,999.

For orders below ₹4,999, applicable shipping charges will be calculated and displayed at checkout based on the delivery location and order details.

3. Order Processing

Orders are generally processed after successful payment or order confirmation.

Most orders are dispatched within 1–3 business days.

Orders containing seasonal or fresh farm produce may have different processing times depending on availability and harvest schedules.

4. Delivery Time

Once dispatched, estimated delivery time may vary depending on your location and courier service.

Typical delivery time within India is approximately:

  • Metro cities: 2–5 business days
  • Other locations: 3–7 business days
  • Remote areas: 5–10 business days

These are estimated timelines and may vary due to weather, courier delays, holidays, high order volumes, or other circumstances beyond our control.

5. Fresh & Seasonal Products

Products such as Kesar Mango and Sweet Lime may be shipped according to seasonal availability.

Since these are fresh farm products, dispatch timing may depend on harvesting and product readiness. We take reasonable care in packing fresh produce for transportation.

Natural variations in size, colour, appearance, and ripeness may occur with fresh produce.

6. Order Tracking

Once your order has been dispatched, we may provide tracking details through the email address or mobile number provided during checkout.

You can use the tracking information to follow your shipment.

7. Delivery Address

Please make sure that your shipping address, contact number, and other delivery details are entered correctly while placing the order.

Sona Farm is not responsible for delays or failed deliveries caused by an incorrect or incomplete address or unavailable recipient.

8. Delayed or Damaged Orders

If your order is delayed, damaged, or appears to have been mishandled during transit, please contact us as soon as possible.

For damaged or incorrect products, please provide:

  • Order number
  • Photographs/videos of the package and product
  • Description of the issue

We will review the issue and assist you accordingly.

9. Shipping Delays

Delivery may occasionally be delayed because of circumstances outside our control, including:

  • Extreme weather conditions
  • Natural events
  • Courier or logistics issues
  • Public holidays
  • High demand periods
  • Remote delivery locations

We appreciate your understanding in such situations.

10. Contact Us

For questions regarding shipping or your order, please contact us:

Sona Farm
Bansilal Nagar, Sudarshan Bunglow,
Chhatrapati Sambhajinagar, 431005, India

Phone: +91 88888 88888
Email: support@sonafarm.com

We are happy to assist you with your order and delivery-related queries.