Privacy Policy

Last updated: September 11, 2026

At Sona Farm, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information such as:

  • Name
  • Email address
  • Mobile/phone number
  • Billing and shipping address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting our customer support
  • Website usage and device information, such as browser type, IP address, and device details

We collect only the information reasonably required to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery of your products
  • Process payments
  • Send order confirmations and shipping updates
  • Respond to your questions and support requests
  • Improve our products, website, and customer experience
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements
  • Send promotional or marketing communications where permitted and where you have provided appropriate consent

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Sona Farm does not need to store your complete card, banking, or other sensitive payment credentials on its own servers. Payment information is handled according to the applicable security and privacy practices of the payment provider.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand how visitors use our website
  • Improve website performance
  • Provide relevant marketing and advertising

You can control or disable cookies through your browser settings, although some website features may not function properly without them.

5. Sharing of Information

We may share necessary information with trusted service providers who help us operate our business, such as:

  • Payment processors
  • Shipping and delivery partners
  • Website and technology service providers
  • Customer support and communication services
  • Analytics and marketing service providers

We share only information that is reasonably necessary for these services.

We do not sell your personal information to third parties.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Your Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally applicable
  • Opt out of promotional communications
  • Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details below.

8. Marketing Communications

If you subscribe to our newsletter or otherwise provide consent to receive promotional communications, we may send you information about:

  • New products
  • Seasonal farm produce
  • Offers and promotions
  • Recipes
  • Sona Farm updates

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

9. Third-Party Links

Our website may contain links to third-party websites or services.

Sona Farm is not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policy of any third-party website you visit.

10. Children's Privacy

Our website is intended for general audiences and is not knowingly directed at children.

We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised Last updated date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Sona Farm
Bansilal Nagar, Sudarshan Bunglow,
Chhatrapati Sambhajinagar, 431005, India

Phone: +91 88888 88888
Email: support@sonafarm.com

We value your trust and are committed to handling your information responsibly.